Empowering Emerging Leaders
Whether you're ready to rise boldly or just beginning to explore your leadership potential, NxtGenLeader is here to help you take your career to the next level.
Meet NxtGenLeader
At NxtGenLeader, I believe that every aspiring leader deserves guidance, mentorship, and practical strategies to unlock their full potential. My mission is to empower the next generation of leaders in Customer Success —whether you're ready to step up from an individual contributor role, climb the leadership ladder, or transition into Customer Success from a different field.
Who I Serve
I am excited to help a variety of people, from those ready to step up into managerial roles to success pros eager to take their careers to the next level! I am also here for high school and college students with ambitious dreams! Together, we’re on a mission to help you smash your goals and make a impact!
Emerging Leaders
Whether you're a professional individual contributor ready to move into management or a student ready to get ahead, we have the resources for you.
Career Advancers
I'm excited to support Customer Success specialists eager to elevate their leadership skills and accelerate their careers!
Career Switchers
Individuals from other industries who see Customer Success as their next big opportunity.
How We Work Together
About
Hi, my name is Audrey Vandenbroeck
I am a seasoned Global Customer Success and Support leader with over 17 years of experience, including a decade in leadership roles. A four time founding Customer Success Professional, I’ve helped scale B2B and B2C tech startups from Pre-Series A to Series D, guiding small to midsize organizations toward growth and success. Along the way, I’ve had the privilege of leading two companies to successful acquisitions.
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NxtGenLeader is built on the principles of servant leadership, empathy, and operational excellence. Trust is important to me. My journey—from working quietly behind the scenes to earning executive roles through dedication and impact—shapes everything I do. I know firsthand the challenges of stepping into leadership and navigating an ever-changing landscape. That’s why I offer actionable insights, customized strategies, and empathetic mentorship to help you not just lead, but grow and thrive.
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I live in the San Francisco Bay Area with my husband and two children. Outside of work, I’m an avid reader, a softball and basketball coach, and I train in Tae Kwon Do and The Art of Kali.
Bookshelf of Favorite Reads
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